Frequently Asked Questions

frequently asked Questions


order and payment

  • How do I create and order a neon font?

    Select the menu item "Design online now" and enter the text, the desired size, the color and the font.

  • Can I also have something designed?

    We would be happy to make suggestions and send you designs to choose from.

  • Can I also order an individual neon lettering or neon logo?

    We can realize almost all individual templates and designs. From the logo to your own handwriting to complicated figures. Please send us an email about this.

  • Do I receive an order confirmation?

    As soon as you have placed the order, you will receive an order confirmation from us.

  • How can I pay?

    With us you have the possibility to pay by PayPal or by bank transfer. Your invoice will be sent to the email address you provided.

  • Do I get an invoice?

    As soon as the invoice amount has been credited, you will receive an invoice with VAT shown.

Shipping and delivery

  • How long does the delivery take?

    As a rule, we need approx. 7-14 working days from receipt of payment plus shipping costs. shipping time.

  • How is it shipped?

    We usually ship with DHL or the usual parcel services.

  • How much is the shipping?
      Shipping within Germany is free of charge. Express plus EUR 29.—Within the EU we charge EUR 29.— incl. VAT. Delivery to Switzerland up to a goods value of EUR 1,000 is EUR 49.— incl. customs documents. Costs for bulky goods must be requested separately in all categories.
  • How long does shipping by parcel service take?

    The transit time within Germany is 2-3 days.

  • How is it packed?

    The neons are attached individually to styrofoam plates and wrapped with a protective film.

Montage

  • Can I assemble the neon signs myself?

    The delivery includes assembly instructions. The only thing to note is that neon is made of glass and must therefore be handled with great care. However, we always recommend that you commission a specialist company to carry out the installation.

  • What do I need for assembly?

    The delivery includes all the necessary cables, mounting brackets and insulating caps or shrink tubing. Only the screws and dowels required to attach the neon holders have to be procured.

  • Does Neon Design also assemble?

    Of course, we can assemble the neon on site for a flat rate.

  • What tools do I need for assembly?

    Depending on the wall or substrate material, you will need a drill or glue, a screwdriver, a heat gun (a hair dryer is also possible) and side cutters.

  • Which transformer do I need?

    The electronic transformers have a maximum line of approx. 2 m to the beginning and end of the writing. You must use a mechanical transformer from 2 m.

  • How big is the transformer?

    Depending on the size of the neon lettering to be supplied, the electronic transformers measure approx. L: 20cm x 8cm x 8cm.

  • Do I need a mounting template?

    You can mount the neons according to your feeling and your optical standards. A drilling and mounting template only makes it easier to set the mounting brackets.

  • Are the neons suitable for outside?

    You can also mount the neon signs outdoors. If the transformer is also installed outdoors, you must order a ballast according to IPE 44 (surcharge) (separate mail).

  • Can the neon lettering also be delivered on a background?

    We are happy to mount the neon letters ready to plug in on a plate (also contoured) or in a box. Please inquire separately here. We use plexiglass in all colors, metal or aluminum and stainless steel plates. RAL painting is also possible.

General

  • Does the neon sign consist of a continuous tube?

    No, the neon letters are divided into several individual elements (depending on their size) and electrically connected to each other.

Share by: